Frequently asked questions

Almost everyone asks this. Quartz glass is not the same as the glass in a vase or a window. It takes fire up to 1300 degrees and it takes big swings in temperature. A night of frost followed by a roaring fire is no problem.

Glass is still glass. A hard knock or a heavy stone falling on it is what you want to avoid. Treat it the way you treat a beautiful design object and it will last for years. When a bowl does break, it is almost always a fall or transport damage, not the fire.

Pure quartz glass, 100%. Sand, melted at over 3000 degrees. The result is a bowl that takes heat up to 1300 degrees and glows red-orange once the fire is lit. Made in Germany.

That depends on the insert. With an ethanol set the glass stays around 80 degrees and the base around 40. With a wood basket the glass rises to about 120 degrees. Burn wood directly in the bowl and it reaches about 200.

Yes. Quartz glass handles frost and snow without trouble. One thing you do need to do: put the lid on. If rainwater sits in the bowl and freezes, the glass can crack. That is why the stainless steel lid comes with every set.

The QProtection cover is an extra and protects the object from dirt and scratches.

In Germany.

A cloth is usually enough. The soot on the inside wipes straight off. If you want it properly clear once in a while, mix a paste of vinegar and baking soda, let it sit briefly and wipe it off with a damp sponge. Oven or glass cleaner works too, wear gloves for that.

Never use anything sharp. The outside is rougher, stains are harder to remove there, so take care.

Yes, after every use. Once or twice a year, give the inside a thorough clean.

Yes. The insert decides what goes in. An ethanol burner for bio-ethanol, the QBasket wood basket or a Classic set for wood.

No. Liquid bio-ethanol only. Fire gel does not belong in a QFlame.

No, we do not ship fuel. You will find liquid bio-ethanol at a hardware store or through a supplier in your own country.

Fill the burner without overfilling and light it. Then let it burn out completely. Never refill while the burner is lit or still warm. Want to stop sooner? Put the lid on.

Set Table about 1.25 hours on 1 litre. Set Balcony and Ethanol 50 about 3 hours on 5 litres. Ethanol 56 to 71 about 4 hours on 8 litres.

With bio-ethanol, very little. There is no ash and no smoke nuisance, which makes it the choice for a balcony or a table. Burn wood and you get the smoke and the smell of a wood fire. For many people that is exactly the point.

That depends on your municipality or region, and the rules shift. Sometimes wood is banned while bio-ethanol stays permitted. Check your local rules before you light a fire. We cannot judge that for you.

Set Balcony with a 36 cm bowl, or Set Table with 20 cm. Both run on bio-ethanol. Little smoke, no ash, quick to light and quick to put out. That works on an apartment terrace where a wood fire is not an option.

A Classic or a Basket on wood, from 50 to 71 cm. For the largest format there is the separate Pure bowl at 80 cm.

The base decides that, not the size of the bowl.

Concrete base: concrete keeps the heat away from the surface below. That is the base you need above anything combustible, such as a wooden deck, grass or gravel. The ground has to be level and solid. On a wooden deck we advise 64 cm or larger.

Stainless steel base: only on a non-combustible surface, so natural stone, stone tiles or concrete.

Ethanol sets: the fire stays inside the burner and the base gets no warmer than about 40 degrees. Those are the most flexible to place.

Where you put it remains your choice and your responsibility.

A question of style and place. Stainless steel is brushed and open to the air, it plays with light and shadow. Concrete is handmade and keeps the heat away from the surface below. Standing on wood or on grass? Then concrete is the choice.

The glass bowl, the stainless steel lid, the base in stainless steel or concrete, and the insert. That is either an ethanol burner or a wood basket. With a Classic set the wood goes straight into the bowl, so no insert is needed.

No, the QProtection cover is ordered separately. The lid always comes with the set, and it doubles as the way to put out the fire.

Two to five working days. A set travels on a pallet and arrives on a truck with a tail lift, delivered to your kerb. That transport works differently from a parcel, hence the lead time. The delivery is announced in advance.

Accessories such as a cover or a separate base go by parcel service and usually arrive within two or three days.

In Belgium, Germany, the Netherlands, Luxembourg and France we deliver free from 75 euro. A set is always above that amount, so no shipping cost is added. Order a small accessory on its own and the checkout calculates the cost.

For the other countries there is a fixed rate per country, shown as soon as you enter your address.

Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Norway, Poland, Slovenia, Spain, Sweden.

Live outside that list, in Switzerland for example? Then a dealer near you can help. You will find one through the dealer finder on qflame.com.

With the methods you see at checkout: Visa, Mastercard, Maestro, Amex, Bancontact, iDEAL, Wero and Twint among others. Payment by bank transfer is not possible.

Yes. You have fourteen days after receipt to withdraw from your purchase, with no reason required. Let us know by mail at info@qflame.com.

Return costs are yours: for a parcel the actual cost, for pallet goods 90 euro. Once your notice is confirmed you receive the return address. If there is a loss of value through use, that may be charged.

The statutory two-year warranty on defects that were already present on delivery. Wear is not covered, nor is damage from incorrect use or an accident.

If something is wrong, send photos of the product and of the packaging together with your order number to info@qflame.com. We will look into your case.

Do not use it. Send us photos of the damage and of the packaging, together with your order number, to info@qflame.com. We will look at it and come back to you.

Yes, through the webshop. If you are a business customer in another EU country with a valid VAT number, we supply intra-community at 0% VAT.

In Belgium it stands in the Braainest showroom, Oude Heirbaan 79 in Deinze. Opening hours are on braainest.be. Elsewhere, you will find a dealer near you through the dealer finder on qflame.com.

No. QFlame sells online and through more than two hundred dealers across Europe. In Belgium you can visit the Braainest showroom in Deinze. By mail we are reachable every day.

Yes. QFlame works with more than two hundred dealers across Europe and we are expanding in Belgium and the Netherlands. Send your company name and a word about your store to lode@qflame.com. You will receive the catalogue and the terms.